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Troubleshooting

Start with the runtime records from the failed path instead of assuming the configuration is correct.

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Service startup

Check API/reverse-proxy logs if health is unavailable.

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Authentication failure

Verify production has:
and non-placeholder values for JWT_SECRET_KEY, SECRET_KEY, ENCRYPTION_KEY, GDC_PROXY_RELOAD_TOKEN, and the PostgreSQL password.

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Data does not arrive

Check:
  1. Connector and Credential status.
  2. Source test and collection results.
  3. event extraction/sample selection.
  4. Stream enabled state.
  5. checkpoint and runtime run state.

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Data does not leave

Check:
  1. Destination connectivity.
  2. Route enabled state.
  3. Route Processing policy outcome.
  4. retry/failure policy.
  5. delivery logs and runtime snapshot.

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Webhook ingest

Configured webhook sources receive data at:
A concurrent active Stream run can return HTTP 409 RUN_ALREADY_ACTIVE.

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Development branch

Use Data Flow Troubleshooter and Connector/API Health where available; both summarize existing runtime data rather than running hidden probes that change state.
Last modified on September 28, 2026